Legal Policy

Refund & Cancellation Policy for Interview Candidates

We believe in full transparency. Here's exactly what you're entitled to if your plans change.

📅 Last updated: March 26, 2026

Our Plans

Refund Rules by Plan

Each plan has its own validity and session count. Refunds are calculated based on unused sessions.

Trial
Single
₹149
✦ 30 Days Validity
1 Mock Interview Session
Refund: Cancel 24+ hrs before → 100% back.
12–24 hrs → 50% back.
Under 12 hrs or used → No refund.
Most Popular
Pro
₹299
✦ 60 Days Validity
3 Mock Interview Sessions
Refund: Unused sessions refunded pro-rata within 60-day validity.
Example: Used 1 of 3 → refund for 2 sessions at proportional value.
Premium
Elite
₹999
✦ 90 Days Validity
10 Mock Interview Sessions
Refund: Unused sessions refunded pro-rata within 90-day validity.
Example: Used 3 of 10 → refund for remaining 7 at proportional value.
📌 Pro-rata refund explained: If you purchased the ₹299 Pro plan and used 1 session out of 3, your refund = (2/3) × ₹299 ≈ ₹199. Similarly for the ₹999 Elite plan, if you used 3 of 10 sessions, refund = (7/10) × ₹999 ≈ ₹699. Sessions must be within validity period.

Timing Rules

Cancellation & Refund Schedule

The following applies per individual session booking across all plans.

Cancellation Time Refund Amount Processing Time
More than 24 hours before interview 100% Full Refund 5–7 business days
12–24 hours before interview 50% Refund 5–7 business days
Less than 12 hours before interview No Refund —
No-show (you didn't join session) No Refund —
Interviewer no-show (our fault) 100% Refund or Free Reschedule 2–3 business days
Technical issue from our side Full Refund or Free Reschedule 2–3 business days

Exceptions

Non-Refundable Situations

  • ❌No-show — you did not join the Google Meet session
  • ❌Late cancellation (under 12 hours before interview)
  • ❌Session already completed
  • ❌Subjective dissatisfaction with feedback quality
  • ❌Expired sessions — beyond plan validity period
  • ❌Account terminated due to Terms of Use violation

Process

How to Request a Refund

  • 1

    Contact us within 48 hours

    Send a WhatsApp message or email to connect@acoachy.com with your booking details and reason for cancellation.

  • 2

    Provide your booking information

    Share your registered mobile number, booking date/time, plan name, and number of sessions used.

  • 3

    Verification

    We verify your booking, check sessions used vs. unused, and confirm refund eligibility within 24 hours.

  • 4

    Refund processed

    Approved refunds are credited to the original payment method (UPI / card / net banking) within 5–7 business days.

💳 Refund Method: All refunds will be credited to the original payment method — UPI to same UPI ID, card to same card, net banking to same account. We do not process refunds via cash or alternate accounts.

Need to Cancel or Request a Refund?

Our support team responds within a few hours — reach out and we'll make it right.

Contact Support →